Return & Refund Policy

RETURN & REFUND POLICY :

We at Rigil Clothing work hard to provide our customers with the trendiest products of impeccable quality at amazing prices. If you do not like the fit, colour or design, simply return/exchange the product within 7 days of delivery. To return/exchange a product, you can use Returns/Exchange Center on the website.


In case of returns/exchange, please remember the following points:

     

      • Returns/exchange requests need to be made within 24-48 hrs of the delivery of product.

      • for any complaints and return & exchange , we need opening Video after you receive the packet.
        open it on camera and show us any damage or fault found in delivered packet.

      • All returned items must be unused and unwashed for hygiene reasons, and returned with original packaging and tags in place. Items without tags will not be accepted.

      • In case you receive a damaged/defective, the company should be notified within 24 hours of receipt. We might request you to share snapshot at rigilenterprises@gmail.com

      • In case you choose to self-ship the products, they should be dispatched within 48 hours after the return request is raised.

      • Any returned item received by us that does not meet the above mentioned conditions will not be accepted, and will be returned to the customer at their expense. No amount will be reimbursed in this case.

      • Please make sure that the returned items are packed securely to prevent any loss or damage during transit. For all self-shipped returns, please use a reliable courier service.

      • In case of orders where reverse pick-up may not apply, customers can self-ship the items to  at the address mentioned below. In this case, an amount of Rs. 100 will be reimbursed in the customer’s account towards shipping costs in the form of a coupon code / bank transfer as preferred by the customer. This will be done post the quality check of all the received items.

      • Customers can choose to opt for Store Credit or Cash refund in lieu of the returned item. 

      • Cash refunds for return orders will be credited in the customer account within 10 working days of receiving the product by our warehouse team.

      • Items on Clearance Sale cannot be returned or exchanged, we urge you to refer the size chart carefully before making the purchase.

      • Cash on Delivery orders are not eligible for returns and can only be exchanged for a different size.

    Non-returnable categories: Following product categories fall under “No Return/Exchange” unless there is an inherent damage/quality issue at the time of delivery due to a miss from our quality team.

    Cancellation Policy

    Rigil Clothing reserves the right to cancel any order without an explanation for doing so, due to unforeseeable circumstances where the requirement could not be met. The company will ensure that any communication of cancellation or delay of an order or any applicable refund will be made in reasonable time.